Delivery policy
This page describes our delivery policy applicable exclusively to orders placed in AU.
By validating an order on my-silicone-molds.shop, you accept the delivery conditions described below.
1. Delivery costs
We offer free delivery for all orders made in AU, regardless of the amount of the order.
2. Treatment and delivery times
Delivery times vary according to the following steps:
Time control limit: {time limit, for example 11 p.m. UTC+1: 00 normal time from Central Europe (Paris)}
Treatment time: {1 to 2 days or other delay} (Monday to Friday)
Rental time: {6 to 13 days or other delay} (Monday to Friday)
Total delivery time: {7 to 15 days or other delay} (Monday to Friday)
Package monitoring is available via the page "{Follow my package}".
3. Delivery methods
We use the services of {delivery provider, for example Colissimo} to ensure the delivery of your orders safely and reliability.
4. Modification of the delivery address
Once your order has been shipped, it is no longer possible to modify the delivery address.
If you need to make a change, please contact us in the hours following your order at the following address: my-silicone-molds@shopping-support.com.
5. Order cancellations
Cancellation before shipment: you can cancel your order as long as it has not been shipped by contacting us at my-silicone-molds@shopping-support.com.
Cancellation after shipment: if the order has already been sent, you will have to follow the steps in our return policy to return your order.
6. Damaged packages during delivery
If your package comes damaged, we advise you to refuse delivery and immediately report the problem to our customer service to my-silicone-molds@shopping-support.com.
If you are not present during delivery and then find out that the package is damaged, contact us as soon as possible with photos of the package and the article so that we can solve the problem.
7. Orders monitoring
As soon as your order is shipped, you will receive a confirmation email with a tracking number to follow the delivery of your package.
Contact details for any questions related to delivery:
Email of S.A.V: my-silicone-molds@shopping-support.com
Telephone number S.A.V: 0693626468
Address of the company: 169, chemin Cendrine 97425 Les Avirons
Opening schedule after-sales service:
of the working days, for example Monday to Sunday} of {opening hours, for example 8h to 8h}.
Date of the last update on the legal page: 2024-09-28
